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What is 2-1-1

2-1-1 is an integrated system of help via the telephone - a single source for information about community services, referrals to human services, and crisis intervention. It is accessed toll-free from anywhere in Connecticut by simply dialing 2-1-1. It operates 24 hours a day, 365 days a year. Multilingual call specialists and TDD access is available.

Infoline (now 2-1-1) was created in 1976 as a public/private partnership of United Way and the State of Connecticut. By the mid-eighties, it had gained national recognition as a model system. In 1995, 2-1-1 was certified in crisis intervention by the American Association of Suicidology.

In 1998, the Governor and Legislature supported the initiative for an easy-to-remember, three-digit 2-1-1 number for health and human services resources. The number went into effect in March 1999, replacing 1-800-203-1234. Though there are numerous information and referral services throughout the country, Connecticut is the first state in the nation to use 2-1-1 statewide.

In July 2000, the Federal Communications Commission designated 2-1-1 as the number to call nationally for information about health and human services. United Way of Connecticut was a leader in making the three-digit number accessible nationwide and is now involved in helping other states set up their 2-1-1 systems. To learn more about 211, click here.



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